FAQ |
| 1.Are you a factory? |
| Yes, Chefs is a manufacturer with nearly ten thousand square meters factory and one-stop service company integrating production, design and sales. We have a 5000 m3 showroom located in Guangzhou , mainly display kitchen equipment & Hotel Equipment . |
| 2.Can you provide a design solutions? |
| Yes, we can provide design solutions for various catering projects, such as hotel kitchen, restaurant, bakery, bar, etc. Just provide us kitchen layout of your project then we can make suggestion for you . |
| 3. How to start the hotel project ? |
| 1. First we need to know the grade of our hotel , 3 or 4 or 5 start hotel ? How many rooms of the hotel ? 2. We have a hotel project team who can give you suggestion , we can also have video call or it will be great if you can come to our showroom have face-to - face discussion . |
| 4.How can I get a quick quote? |
| If you have product request list, seating number of the restaurant, the area of the kitchen and the menu. |
| 5. How long is the warranty period? |
| One year warranty. If there is any problem with the goods during the warranty period, please provide relevant evidence. We will send you the spare parts. |
| 6. What is the packing of the kitchen equipment? |
| Normally packing is carton/wooden frame or wood case. If you have your own requirements, please advise. |
| 7.How long is the delivery time? |
| Generally 15-30 days for production , if you some items in stock , then delivery can be faster . |
| 8.Can you provide customized product? |
| Some products can be customized, please advise your requirement. |
| 9. If the machine doesn't work or I don't know how to operate? |
| We will provide product's instructions in advance.Besides, our professional technicians who can answer your questions and provide operation video if necessary. |
| 10. How is the transportation? |
| According to the size of the products, quantity, and the customer's requirements, transporting products by express, by air or by sea. |
| 11. Can we arrange door-to-door service |
| Some countries and regions can arrange door-to-door service. Please provide your detailed address. |
| 12. Can you help me to drop-shipping? |
| Yes, we will collect corresponding charge, specific charge detail please consult with us. |
| 13. Whether the product is English panel and manual? |
| Yes, we will offer English version products with english user manual . |
| 14. Voltage and plug of the product? |
| Our company offer conventional plug and voltage, please advise us your demand when you ordering. |
| 15. Payment term? |
| T/T : 30% deposit before production, 70% deposit before delivery. |
